Testimonials
Sophia has proven herself an expert Instructional Designer, Project Manager, and Content Developer. Sophia approaches each project with a clear focus on learner outcomes and is highly process oriented and resilient as organizational or training goals shift. She quickly identifies the needs of her stakeholders and produces high quality training to meet them.
Sophia was critical in transitioning our client-facing teams from an entirely Instructor-Led Training model to a mixed medium model by building the backbone of our asynchronous training curriculum. She directly enabled the step-change that allowed our Sales Training team to scale our support from only one, to all client-facing business segments. To do this required work across a number of domains in only a short time. Sophia built our internal client-facing knowledge base (The RAMP) and developed a global Product Certification curriculum alongside a team of Sales Trainers, with direction from executives and senior leaders. Lastly, she built a series of Sales Skills trainings that would elevate the skillset of our nearly 200 person sales team.
When building Zocdoc’s first commercial-facing knowledge base, Sophia employed a process to quickly create and evaluate the tool. She collaborated across several teams in content development, implemented Google Analytics to understand site usage, and developed 19 product pages that she would own, or delegate to managers to populate with their own teams’ content. When designing Zocdoc’s first global Product Certification course, she worked under unclear guidance and tight deadlines. She shifted her perspective to understand the needs of senior stakeholders, improved her process to increase the speed of production by 4X, operated highly autonomously, delegated effectively to Sales Trainers and produced an eight-course mixed-medium program that serves roughly 200 client-facing team members today.
Sophia and I have worked together as corporate instructional designers for the last two years. Aside from creating some of the more visually appealing eLearning modules, slide decks, and infographics she also finds unique ways to engage the learner. I am always happy when Sophia is working on a project with me because I know that everything will come in on time and be an outstanding product. Sophia has also gone above and beyond to support other L&D teams by learning the inner workings of our learning management system (LMS) while still launching an entire training program single-handedly. Even with a full plate, Sophia is always there to troubleshoot and assist her fellow teammates. She is a true gem on our team!
Sophia and I have been colleagues for the same Learning Development – Content Designer team. In recent projects, Sophia and I have had a greater opportunity to collaborate where I was really able to see not only her skillset as an Instructional Designer, but as a Project Coordinator and leader. She is direct with her needs, but kind in her delivery. She is approachable yet hardworking. Sophia is determined to make all of her projects impactful and meaningful for the learner. She will go above and beyond to make sure of that. She is dynamic and continues to expand her own skillset. Working with Sophia has been a pleasure and I have learned a lot from her!
Sophia and I have worked on the same team as Instructional Content Designers for over 2 years. She has been an incredible teammate, always willing to assist on projects when others need help, even when continuing to manage her own projects. Sophia has taken a tremendous amount of initiative to re-organize and teach an entire team in our company while she has been analyzing and optimizing their eLearning experiences. She’s single-handedly taught that entire team to improve their skills in design, organization, and implementation. Any team would be lucky to have Sophia!